Help starts here
Find answers in our documentation, or talk to our team.
Find answers yourself
Most questions are answered in the documentation.
Product manuals, specifications & certificates
Technical documentation, installation guides, and compliance certificates for all our chargers.
Using our software
Learn how to use Plugchoice, manage your chargers, set up billing, and configure smart charging.
Problems with charging / troubleshooting
Diagnose and resolve common issues. Step-by-step guides to get your charger working again.
Ask us directly
Start a conversation and a person picks it up, usually within five minutes.
Prefer email? Reach us at support@volttime.com
- All languages supported
- A reply usually within five minutes
- Find your conversation across apps
- Email notifications included
When you talk to us
You describe the issue
Tell us what's happening. Include your charger serial number if you have it handy.
We look into it
Our team reviews your message and pulls up your account details.
We get back to you
You'll receive a reply in the chat. We'll keep you updated until it's resolved.
Support from the team that builds it
When you reach out, you're talking to the same people who build and maintain our products.